Customer Care Reviews and Workshops

Quality customer care wins long term customer loyalty.  How we handle the telephone, how we welcome visitors, how we present services, and even how we invoice, can directly influence how our customers view us.

The CMF Customer Care review looks at your Customer Care requirements, your current Customer Care procedures, and your Customer Care audit procedures, and includes full discussions with management, staff, and customers.

Following this review interactive workshops are designed to increase staff awareness of the extent to which they can influence customers' perceptions, and enable them to put these ideas into practice.

Key Topics included in these Workshops are:

Why everyone influences Customer Care

Corporate philosophy and values

Creating an Excellent First Impression

Understanding how others perceive us

The first point of contact - pre-sales service

Questioning techniques

Active listening skills

Effective call handling

Voice quality - clarity, projection, tone and pitch

What to do when things go wrong

Handovers

Dealing with difficult customers

Personal commitment to quality service

Taking ownership of situations

Staying close to customers

Ongoing Customer Care reviews

If you would like more details on how these workshops, can benefit your company in a most cost effective manner, simply contact us by telephone or email and we will follow up your enquiry immediately.

Click here to contact us for more information